Alarm Intelligence

C•CURE IQ customers with active surveillance or monitored Security Operation Centers (SOC) may encounter an influx of security and hardware error/maintenance alarms, which is a normal response based on typical system configurations. These additional alarms have the potential to be distracting, diminishing situational awareness for critical safety concerns aimed at safeguarding individuals and property.

For instance, a monitoring center might receive numerous Door Forced Open (DFO) alarms at employee entrances during regular work hours. Given this routine system behavior, security operators might overlook or downplay the significance of DFO events during these periods, possibly leading to a failure to address genuine DFO incidents in sensitive areas that deviate from typical employee entrances and require further investigation.